Terms & Conditions — ArushiKharra Store

1. About Our Products

All paintings, mini paintings, ACEOs, and custom artworks available on our store are handmade.

Because each piece is created by hand, minor variations in colour, texture, brushwork, and appearance may occur. These natural variations are part of the handmade nature of the artwork and are not considered defects.

Product images are provided for representation. Actual colours may vary slightly depending on your screen and display settings.

2. Product Information & Pricing

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information are accurate.

However, we reserve the right to correct errors, update information, or change prices and availability when necessary.

The price applicable at the time of your successful order/payment will be considered the applicable purchase price.

3. Placing an Order

When you place an order, you are requesting to purchase the selected artwork at the displayed price and applicable shipping charges.

An order is considered confirmed once the payment has been successfully received and the order confirmation has been issued.

We reserve the right to cancel an order in exceptional circumstances, such as an obvious pricing error, product availability issue, payment issue, or suspected fraudulent activity.

4. Order Cancellation

You can cancel your order while it is in Confirmed status, before the order has been packed by the studio.

Once the artwork has been packed by the studio, the order cannot be cancelled.

You can cancel directly through your collector dashboard under active orders while in Confirmed status.

5. Refund Policy

If a valid cancellation is made before the order has been packed, the full eligible amount will be refunded to your original payment method.

Once an order has been packed or dispatched, no cancellation, return, or refund will be provided under any circumstances.

6. Handmade & Custom Artwork

Custom paintings are created specifically according to the customer's requirements.

Because custom artwork is made especially for you, custom orders cannot normally be cancelled or refunded once the creation process has started.

Custom artwork may require additional time for creation before it is ready for dispatch. The estimated creation and delivery timeline will be communicated where applicable.

7. Custom Artwork Inquiries

Submitting a custom artwork inquiry does not automatically constitute a confirmed order.

We may contact you to discuss your requirements, size, artwork style, pricing, timeline, and other details before confirming the commission.

A custom order becomes confirmed only after the agreed terms and required payment have been completed.

8. Payments

Payments are processed through the available payment methods shown on the website.

You are responsible for providing accurate payment and contact information.

An order will only be considered paid once the payment has been successfully confirmed.

9. Shipping & Delivery

Shipping charges and estimated delivery times may vary depending on the destination, product, order size, and shipping method.

For domestic orders within India, delivery may take up to approximately 7 days, depending on the destination and carrier.

International delivery may take longer depending on the destination, customs procedures, carrier delays, and other circumstances outside our control.

Tracking and delivery information will be provided to the email address associated with your order where available.

10. Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery is handled by the carrier.

If your package is delayed, lost, or appears to have a delivery issue, please contact us. We will do our best to assist you and communicate with the shipping provider where possible.

11. Damaged Items

If your artwork arrives damaged, please contact us as soon as possible after receiving the package and provide clear photographs of the package and artwork.

We will review the situation and determine what assistance may be available.

12. Customer Information

Customers are responsible for providing accurate information, including Name, Email, Phone, and Delivery Address.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

13. Intellectual Property

All artwork, photographs, product images, website content, logos, designs, text, and other original materials displayed on ArushiKharra Store belong to ArushiKharra Store or their respective owners.

They may not be copied, reproduced, modified, distributed, or used commercially without prior permission.