Privacy Policy — ArushiKharra Store

1. Information We Collect

When you use our website or place an order, we may collect:

• Personal details: Name, email address, phone number.
• Shipping details: Address, city, state, postal code, and country.
• Order information: Products purchased, order details, delivery information, and transaction status.
• Custom artwork information: Details, preferences, reference images, and other information you voluntarily provide for custom artwork inquiries.
• Account information: Login details and information associated with your customer account.
• Communication information: Messages or information you provide when contacting us.
• Technical information: Basic information such as browser type, device information, IP address, and website usage data where collected through standard website technologies.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders.
• Arrange shipping and delivery.
• Process payments through our payment providers.
• Respond to your questions and customer support requests.
• Handle custom artwork inquiries and commissions.
• Provide order updates, receipts, and delivery information.
• Maintain and improve our website and services.
• Prevent fraudulent or unauthorized activity.
• Send newsletters, offers, or promotional communication only where applicable and permitted.

3. Payment Information

Payments may be processed through third-party payment providers.

ArushiKharra Store does not need to store your complete card, banking, or other sensitive payment credentials. Payment information is handled by the relevant payment provider according to its own privacy and security policies.

4. Custom Artwork & Reference Images

If you submit photographs, artwork references, or other files for a custom painting or commission, we use them only for purposes related to your requested artwork and communication.

We do not publicly display your submitted personal photographs or reference materials without appropriate permission.

5. Cookies

Our website may use cookies or similar technologies to:

• Keep you signed in.
• Maintain your shopping cart and preferences.
• Improve website functionality.
• Understand website usage and performance.

You can manage or disable cookies through your browser settings, although some website features may not work properly without them.

6. How We Share Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers when required to operate the store, such as:

• Payment processors.
• Shipping and delivery providers.
• Website hosting or technical service providers.
• Email or communication services.

These providers receive only the information reasonably necessary to provide their services.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no online service can guarantee absolute security.

8. How Long We Keep Information

We retain information for as long as reasonably necessary to provide our services, maintain order and transaction records, resolve disputes, meet legal requirements, and maintain legitimate business records.

9. Your Rights

Depending on applicable law, you may have rights to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of information where legally permitted.
• Withdraw consent for certain communications.
• Ask questions about how your information is being used.

To make a privacy-related request, please contact us using the details below.

10. Children's Privacy

Our website is not intentionally designed to collect personal information from children without appropriate parental or guardian involvement. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We recommend reviewing their respective privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, or legal requirements. The updated version will be posted on this page with a revised Last Updated date.