Returns & Refunds
Every artwork is carefully prepared and packed before it leaves for your home.
Since many of our pieces are original, handmade, and made especially for you, we currently do not accept returns or exchanges once an order has been dispatched.
Please make sure you review your order, dimensions, and shipping address carefully before completing your purchase.
Returns Policy
At this time, we are unable to accept returns or exchanges for delivered orders.
However, if your order arrives damaged, incorrect, or there is an issue caused by us, please contact us as soon as possible with your order details and clear photographs of the issue. We'll do our best to help and find a suitable solution immediately.
Refunds & Cancellations
Order Cancellation: You can cancel your order directly from your collector dashboard while your order is in Confirmed status, before it has been securely packed by the studio. Once your artwork is packed, no cancellation can be made.
Pre-Packing Refunds: If your cancellation is made before your package has been packed, the full eligible amount will be refunded directly to your original payment method.
Post-Packing Policy: Once an order has been packed or dispatched with the shipping carrier, no order cancellation, return, or refund will be provided under any circumstances.
How Refunds are Processed
Refunds will be processed back to your original payment method (Credit/Debit Card, UPI, Netbanking, or PayPal). The time taken for the amount to reflect in your account depends on your individual bank or payment provider (typically 3–7 business days).
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